"Why do you drive a German car? Why do you love a fantastic Nasi Goreng from Indonesia? Why do you go to Ibiza, Berlin, London or Miami for a good clubbers night? Why do you travel to meet up at great IT conferences in the US?
Answer:
"What I mean say is that these items need to be discussed and put in paper as part of SLA. You don’t want to be in a situation where your provider is pointing a finger at the infrastructure issue or outage and saying it wasn’t their fault. Incorporate SLA terms that indicate how your company will perform based on these resources. What does it mean to your operations if the cloud is down?
"Europe may trump the United States in such matters as academic prosperity in mathematics and sciences, as we know it celebrates its monarchs with far more compelling pomp and circumstance that we could possibly muster for our heads of state. But clout in cloud remains one discipline in which America continues to exert overwhelming dominance over the continent across the pond. This isn’t to say that nations like France, Germany, and even economically beleaguered Greece
"@sarojkar Do you mean like a complete chain with several services included in a "full" ITaaS/XaaS? Or do you mean net, servers etc within the DC included in a SaaS? (Then it definitely should be included in the SLA) If ITaaS; it's definitely cool to deliver the chain of services from DC to user. It's a risk but definitely cool, you will certainly differ from many other SP's.
"An organisation’s ability to ’try before it buy’s with cloud services, in theory, meant that there is no longer the need to employ a consultant to decide which service would work for them. When the confusion around cloud is lifted, the future of the cloud broker may morph again, or even become extinct. If the issue
"And when Greenpeace is on your case there’s really nowhere to hide; as a big cloud service provider you get bad publicity = less money. That’s it. Always. The IT industry’s black sheep
