Dare to offer a General SLA

My new column Dare to offer a General SLA is out on Outsource Magazine.

Short break out:

SLA appendices: I’ve seen some bad ones. I’ve seen some good ones. I’ve seen one which was a really good one – and I loved it.

IT service delivery isn’t a senior service provider’s proviso anymore. “We’ve done this for 20 years, no one beats us!” might be a good call but it might also indicate you’re stacked in old habits. Thanks to new service delivery models like cloud computing and techniques like virtualisation etc. almost anyone can deliver quality IT services. It’s really not a problem to deliver for instance an SaaS

Collection 2 of great posts

It's time for my second collection of great posts. These four are, according to me, connected to each other in two ways: career and orchestration. I will link each post up, give you a short break out and add a short comment of mine.

First, when reading; think about how you can be a part of future IT, in the cloud, in hybrid solutions. Customers, whether to an IT department an ITO, MSP or appl operator,  need support from someone they can trust, their IT need to be orchestrated not only techy, its needed to be orchestrated on all levels

We are all the winners

In the latest issue of TeleComputing News I'm writing (in Swedish) about governance in general and TeleComputing governance specifically.

Short breakout in Swedish:

"Det här låter säkert som en klyssja men partnerskap är en nyckel till en lyckad IT-funktion vare sig den är helt inhouse eller om man som företag valt att outsourca hela eller delar av den. IT är för många företag inte kärnverksamheten, däremot är det den absoluta nyckeln för att kärnverksamheten ska lyckas. Därför måste det finnas ett samarbete mellan IT och verksamhet samt inte minst en förståelse från IT vad behoven är för att verksamheten ska lyckas. Lika viktigt är att information som påverkar behoven når IT-avdelningen. Vid en outsourcing av IT-funktionen är delar eller ibland till och med hela IT-avdelningen outsourcad, alltså att delar eller hela IT-avdelningen egentligen finns hos någon annan: outsourcing-leverantören. I det läget är det ännu viktigare att ett samarbete finns etablerat för att inget ska falla mellan stolarna eller att förväntningar faktiskt infrias."

Read the full article


Swedish and Nordic readers: if  you find the article great (maybe ok is more suitable ;) ) and informative and think I should translate it into English (incl making it general only) please comment or send me a mail.

comment to a comment to my comment...

...on the post Working On A Cloud Software Service Level Agreement on CloudTweaks by Rick Blaisdell.

Read the full story + comments.

I'm not sure if sarojkars comment was intended to comment my comment or comment the post...I think the later one. But what the h... I answered it. :) My comment/answer:

"@sarojkar Do you mean like a complete chain with several services included in a "full" ITaaS/XaaS? Or do you mean net, servers etc within the DC included in a SaaS? (Then it definitely should be included in the SLA) If ITaaS; it's definitely cool to deliver the chain of services from DC to user. It's a risk but definitely cool, you will certainly differ from many other SP's.