Enterprises Achilles' heel in Cloud computing

Below is my comment to the post Cloud computing's Achilles' heel: Poor customer service by David Linthicum (@DavidLinthicum) on InfoWorld yesterday.

Short break out from Davids post:

"These days, larger enterprises are investing in public clouds, and they're accustomed to real people talking to them on the phone, account managers in their offices, and cell numbers for support engineers on call around the clock. In other words, they want public cloud providers to offer the same level of customer service as the larger

'Doomed?' on Outsourcemagazine

My latest post 'Doomed?' on Outsource Magazine is out.

Breakout:

"I ask myself, will it be a true shift where traditional IT outsourcing providers* becomes outmaneuvered by smaller service provider, cloud brokers, in-house IT departments and non IT service providers acting as orchestrators of future hybrid IT? A shift caused by:

• Smaller SPs are able to change when the market does. Faster and shorter step to new decisions. 

• Smaller SPs are able to operate, manage and orchestrate solutions earlier exclusively reserved the larger ITO providers. 

• Non-IT service providers from mature branches bring money, resources and trimmed processes in to a sometimes immature IT world. 

• In-house IT departments are able to orchestrate their IT solutions. They don’t have to focus on fundamental operations provided by IaaS, PaaS and A-/SaaS; they are able to concentrate on core/special services and work more innovative to bring value to core business. To become the internal trusted cloud broker to avoid de-centralised procurement/adoption of products and services. 

• The act of “Fat and happiness”: instead of working innovative (know, predict and tell what the customer needs in the future) ITOs only focus on now! 

• ITOs don’t use partnership to build success. They build everything on their own." 

Tell me what you think on Outsourcemagazine, here on the blog or just send me a mail.


ITO's, SP's, non-IT SP's, "end-customers": Of course MMind is able to discuss in detail how your business can deal with this.

 

Two projects with the common denominator – Change!

So, what’s the reason I’m so slow here on the blog, Twitter, Outsourcemagazine and Newvems’ KnowYourCloud? Though no excuse I think I have two pretty good reasons.

1997, after three years on the customer service team at Microsoft Sweden I started my career as a technician (junior one I think…) at Kebne, which was bought by TeleComputing 2001/2002. Another three years on Microsoft (both Sweden and Norway), some as a field site technician/consultant, five as a Project Manager and finally five as a Product Manager I ended my career at TeleComputing this year in September. So, what now? Leaving IT business? No no, stepping up, giving myself the chance to IMHO deliver what companies and the market need. I’m starting my own business as a Cloud and ITaaS advisor. Company name will be MMind. Launch will be this week. More info to come.

The logo.

2008 my wife and I bought a non-mint condition house, built 1923 and renovated somewhere in the 60’s.