Cloud ROI

Yes, there is a problem counting ROI in Cloud computing as Joe McKendrick (@joemckendrick) tell in the post Cloud Computing's ROI Increasingly Elusive, Survey Finds out on Forbes but I will continue to count value, not just numbers all the time. To be able to count value we have to understand Cloud computing and why it should be considered and planned for at the upper levels.

Short break out from Joe McKendricks post:

"Perhaps it’s a result of cloud becoming so tightly interwoven with the business that the potential results may be more far-reaching than a single process or two. Or, perhaps, cloud adoption and usage is expanding deeper into business operations at a faster pace than

Enterprises Achilles' heel in Cloud computing

Below is my comment to the post Cloud computing's Achilles' heel: Poor customer service by David Linthicum (@DavidLinthicum) on InfoWorld yesterday.

Short break out from Davids post:

"These days, larger enterprises are investing in public clouds, and they're accustomed to real people talking to them on the phone, account managers in their offices, and cell numbers for support engineers on call around the clock. In other words, they want public cloud providers to offer the same level of customer service as the larger