Monday, 31 October 2011

XaaS - now it became even more foggy up there

XaaS...well...what to say. Just say IT as a Service, and if delivered as cloud just tell. Everything as a Service just confuses even more and the sky gets even foggier. Everything is everything and for most of the people, who know what a service is, do definitely not connect everything with IT. Most of the people don't work with IT...

If you want to use the X make it X to tell it is in the XaaS-group / -family.

We are making it dizzy and to complicated.

Sunday, 30 October 2011

A foggy sky

Recently and continuously a lot of tweets, articles and discussions circulates which are about or end up in the definition of cloud services and what differs them from other IT-services. Only last week I participated in two… I think we all could see this discussions coming sooner than later…

- Customers and even the customers with good knowledge of IT get confused – where do all the clouds come from?

- IT professionals haven’t decided, taken or know their position inside, outside or with the cloud.

- There are more clouds in the sky than it should be and some of them are not clouds.

…and the offer in the cloudy sky gets unreasonably foggy and drowned.

Almost everyone in the IT business try to use the definition cloud on their products and services with the goal to become a cloud service provider. One good example; At VMworld last week every single one of the about hundred exhibitors did have cloud written somewhere on their booth. Though many do it not everyone offer “pure” cloud services. Some of them most probably offer services for or to support clouds or they might even create wishclouds, either by labeling new or re-labeling existing non-cloud services and products.

Because we don’t know what we are talking about! But most possible; because of the almost insane focus from the big IT providers and media we think our business won’t survive if we don’t put a ‘cloud’ to the service or product offered. And that is so totally wrong.

Cloud itself is not hype but it’s definitely a media- and service provider’s hype. So you will survive even if delivering non cloud IT services. They are needed and will still be needed in the future.

To do:
- IT professionals have to focus to tell the true story. Don't add a cloud definition on the service if not it easily can be defined as a cloud service – don’t make wishclouds.

- There's no need to be ashamed of delivering IT services without “a cloud” or without a cloud definition. Explain how your service adds value for your customer.

Creating wishclouds; it’s bad for the cloud market and it’s bad for your own business. It’s like when you hear good music and it becomes a one hit wonder; you like it a couple more times but soon you get fed up.

Make a long lasting hit of your cloud service, the service supporting the cloud or the non-cloud service. But do it properly and correct; If it isn’t a cloud service don’t call it a cloud service. Then it will be much easier to keep offerings apart and the sky reasonably cloudy and we will not get fed up on the definition.

#WishCloud, my own tag and definition of IT services not to be defined as cloud. They only have a little ingredient of cloud but the provider wish and claim it to be cloud anyway.

Saturday, 29 October 2011

Cloud music

In the beginning of the 90's I and my friends listened to The Orb - Little Fluffy Clouds. Then I didn't know something called cloud would be some sort of...of...of - IT "thing". Now I know. I also know they can be quite fluffy...

Enjoy some really good amb (cloud) music:

Thursday, 27 October 2011

Next "massive" post

Next "massive" post, which maybe should be published as a open discussion, will be about BYOD (Bring Your Own Device). In many point of views I think it's a positive trend but I have been thinking A LOT from another perspective; when the possibility becomes a demand...

Available in a couple of days.

Wednesday, 26 October 2011

A beginners guide to blogging...

...might not be exactly what I am looking for because I generally know what I want to talk about and do talk about it even if it might be controversial. But please tell if there's improvement I should take on my blog. A couple a days ago I changed the domain and name which caused 'follow by email' not to work. I deleted it (sorry subscribers) and hopefully it works ok now. Today I noticed that you could leave comments if you are a member...but it didn't tell how to be a member. It's open for comments now even if I want to view them first (all related comments will be published, no glorifying censorship). So, please tell.

/the rookie

Apple - the rise and the fall?!

Short one:

When Apple started their crusade to win the device battle with the release of iPod, iPhone, iMac and iPad, with all the patents and license agreements connected to them, they also started their journey to lose more than they won. Not today, tomorrow or next year but I'm quite sure they not will dominate the market within a decade. When trying to rule the world with too many rules and no partners to team up with, you always end up short in a quite short time. It works when you go to a specific market but not when you go to the mass and the mass like it, the mass will always, sooner or later, start to like something else whether or not it is cheaper, more expensive, better or worse.

With the driven business mind Apple (and others) have; add teaming, openness and humbleness. Then success normally ends up good. Those three are far to underestimated.

Just a Max mind.

Tuesday, 25 October 2011

#CloudWisdom 6

Private, public, hybrid, community and etc Clouds. On-prem, outsourced to an MSP or outsourced on-prem. Never forget; it is important for the one who delivers and puts it together but it is never important for the Management group - for them it should fulfill a need, unease a task and increase productivity with less spending. Habla deutsch - speak the same language as the customer.

Customer newsletters

A couple of days ago I read an excellent and easy post about customer newsletters named 'Your Most Powerful Marketing Tool - A Customer Newsletter' written by Tripp Braden (@TrippBraden). I so agree with the text (cut from the post) "Newsletters are cheap, they provide valuable information, and they keep your name in front of your customers, prospects, and former customers."

I think a customer newsletter is a really strong market tool because of the ease creating, writing and publish, also because of the low cost. Of course as long as it is in a friendly layout and with a good content. Unfortunately I see to many uninteresting newsletters which I delete immediately.

At TeleComputing we send out newsletters quarterly. It might be too seldom and that a monthly would be better but it how it is for the moment. We focus on writing basic general articles about new services, business, trends etc and have always as a start the MD-words and end it with an interview with one of our employees. We never do it too "selly", then the receivers for sure would delete it. They want good information from their service provider and not the feeling that they have to buy things, even if the main goal for the sender in the end always is to get more business and to be seen on the market.

I think the trick to get readers, and business, from your newsletter is to embrace quality before quantity, but of course with a high quantity of receivers.

I'm sure our cost isn't as low as Tripp says, 0.89$ the send out, but it's definitely less expensive than to do print outs, which appeal to Green IT and definitely to cloud because it can be read from any device any time.

Inspiration (in Swedish, but you can get a good idea of a successful layout and context): TeleComputing News

Sunday, 23 October 2011

Office Web Apps

Yes, as many of you know I am a Microsoft fan, even if they do frustrating things from time to time.

One thing I love from Microsoft is Office Web Apps (read more about Office Web Apps). I think the apps are simple and "good enough" for a lot of tasks. They are available from SkyDrive (personal use), Office 365 (E2 and above plus K2) and if you install it on a SharePoint.

I think it would be great to let companies take part of Office Web Apps to a reasonable price / license by making them available on non-SharePoint web servers. It would be a way in to cloud, Office 365 and maybe SharePoint. It would also be a good way for companies who have "full users" using full Office and "field users" to give the "field users" the light Office (Web App), since they often is on the field and don't need more than light Office. It would solve a problem + it would keep companies from going to other free / cheaper and lighter web apps.

Just an idea!

Saturday, 22 October 2011

The nib and the ballpoint

This is a true and personal related part of the history.

In the beginning of the 1920’s my grandpa moved from Germany to Sweden because of the trouble in making business in Germany after WWI. He saw better possibilities in Sweden and took it. 1924 he started his own company in Sweden and imported nibs from Germany, nibs to put in fountain pens. Because of the sad WWII the possibility to import radically stopped. To continue business he was forced to start his own production of nibs and the company ‘Nordiska Pennfabriken’ ((NPF) translated: Nordic Pen Factory) was born. The production was a success and they more or less controlled the Swedish market. My grandpa became Mercher Emil Büchler. For his family, my father’s family, it was a “golden era”.

Remember; this was in a time where we didn’t have the internet, not even faxes. Information was brought by post, newspapers, barely by phone and of course from people to people. Short travel times didn’t exist and a videoconference…no it did definitely not exist. Facebook and Twitter? Neee.

Then suddenly, in the end of the 40’s - big BANG! Stop of the “nib golden era”. The ballpoint entered the market. My grandpa struggled for a few more years but he couldn’t compete and win against “the future”. In the end of the 50’s ballpoint’s had a total domination of the market and NPF stopped its production of nibs – NPF became part of the history. My grandpa continued his business focusing on offering other office equipment’s but he never really recovered from the ballpoint chock.

In Sweden we also have another similar non success story: Facit. A company who made mechanic calculators and who couldn’t compete with the cheaper produced and priced Asian electronic calculators. And I am sure there are a lot more similar stories around the world.

It is no excuse but no I can’t blame my grandpa for not monitoring the market well enough. Of course he in some way had heard about the ballpoint but he misjudged it. We can all learn from this that you never can take a laid back position. You have to find your tools to monitor your market. I haven’t really talked to my grandpa about this; he sadly passed away before I was old enough to do that. But I’m absolutely sure; with all the tools our generation has access to for communicating and monitoring trends and the market. If they would have been available for him and if not misjudging it he would have done the right steps to meet the upcoming possibility. He was an open minded and driven business man. His “golden nib era” wouldn’t have existed if he wasn’t.


- I might not lose my job. Maybe this is even more interesting, advanced and challenging to do.

- Can I widen my business? There might be other segments in the market to deliver to.

- How will this affect my business?

- Will my customer be faithful to me if I do or don’t do this?

- This might be the future. If not; be sure to tell why.

- I know my product is special and it have to exist and be produced like it is today. And I will tell and prove the market why.

- Is it a buzz? Do I do this already? Tell the market in the new terms. It’s very difficult to change the market if you are alone.

- Negative and positive. Be open minded but not unmindful.

I hope you all can translate nibs and ballpoints in to IT, and of course even into other areas. I don’t say cloud will give you a golden era. But - whether you’re an CIO, ISV, MSP, trusted advisor or IT-professional; you really have to take a look at cloud computing. You can’t afford to not know what it is + why you shouldn’t or when, how and why you should adopt it. You must know your position and why you took it. I’m pretty sure you don’t want to end up in a situation saying; Ooops, sorry owners... We were kind of “fat and happy”… Maybe we should have looked more into the future…sorry... You have to monitor the market, be responsive and ready for change - always! Ask yourself; is cloud “the ballpoint” for your business?

Wednesday, 19 October 2011

TeleComputings nyhetsbrev 3-11 (in Swedish)

TeleComputing Sverige skickade tidigare idag ut sitt nyhetsbrev, nr 3 2011. Nyhetsbrevet är skriven på en grundläggande marknadsnivå.

Innehåller bl a artiklarna Office 365, Pads och UC samt den mycket glädjande nyheten att TeleComputing i Norden nu är ISO14001, alltså miljöcertifierat.

Nyhetsbrevet hittar du på

Kortis ur Office 365:

Tidigt i somras lanserade Microsoft Office 365 som TeleComputing är återförsäljare av. Microsoft Office 365 är Microsofts lösning för kommunikation, samarbete, webbmöten och produktivitet – i molnet. Med Office 365 kan man enkelt dela dokument och samarbeta med hjälp av snabbmeddelanden, samarbetsportaler, webbkonferenser. Man har även senaste versionen av kontorsprogramvaran Office, dokument, kontakter, kalender och e-post lätt tillgängliga via närmaste dator eller mobiltelefon med webbläsare.

Tuesday, 18 October 2011

#CloudWisdom 1-5

#CloudWisdom is my own hash tag on Twitter and, from now, her on my blog. The purpose is to share my basic thoughts and ideas about easing up the Cloud in a short and easy and, never the less, important way. They shall give the novice basic “aha’s” and “don’t be afraid-info”. They should trigger the experienced to ask themselves; do I tell my story easy enough? They shall give you wisdom about the Cloud.

To get better tracking, following and attention I will from now on publish them on both Twitter and here on the blog.

Published #CloudWisdoms at Twitter:

  1. Those who understand the customers´ pains and needs and who can act the organizer to meet these have an excellent position.
  2. Know your position and become the trusted advisor.
  3. On-premise solutions are not all things bad; they are important and sometimes indispensable - integrate them with the Cloud.
  4. A service in the Cloud is a service like any other service; don't make it difficult when explaining for the non-enlightened.
  5. Cloud is not a prefix to “everything”. Misuse will kill the good and correct use. The market will get tired before adopting.

Hopefully – please feel a bit wiser.

/wiseguy ;)

TeleComputing vCloud Powered partner

I'm glad to inform that TeleComputing now, as the first Swedish and Norwegian, is a vCloud Powered partner and listed on VMware's vCloud site:

The full pressrelease will be available in a few days at:, and

To read more about vCloud and vCloud Director please visit: and

VMware vCloud Powered will expand TeleComputing's IT as a Service offer and to strengthen their position as a leading Managed Service Provider in the Nordic region. The service will debut during Q1 2012, in order to provide existing customers and new customer segments with a modern IaaS service as a part of TeleComputing’s IT as a Service offer.

Thursday, 13 October 2011


Tomorrow morning I'm heading towards lovely Fjällbacka for a nice weekend with my family and friends. On Monday morning off to Copenhagen and VMworld. promise to deliver posts until Monday...but most probably I will.

Wish you all a great weekend.

Energy consumption

There are a lot of articles and tweets about how cloud computing will cut energy consumption and costs in the future. One example is a report from Pike Research which says “that the adoption of cloud computing will lead to a reduction of data center energy consumption of 31% from 2010 to 2020.”

The report also quotes senior analyst Eric Woods who says “Cloud computing revenue will grow strongly over the next decade, with a CAGR of almost 29%. But the reduction in energy consumption will be even more significant. Massive investments in new data center technologies and computing clouds are leading to unprecedented efficiencies."
CAGR - Compound Annual Growth Rate

You can find a lot more to read about this on the web.

It is important that we can increase our productivity and efficiency by adopting cloud computing. It is also important putting on-premise solutions in modern data centers (with modern hardware), whether or not outsourced. Unfortunately many of the on-premise solutions are not that modern and won’t be upgraded that often like an MSP’s. Green IT might be a buzz word but never underestimate the importance of energy consumption; it will save money and definitely save our environment and the earth. A earth with limited resources.

Tuesday, 11 October 2011

TeleComputing and I at VMworld Copenhagen

Next week I will blog and twitter from VMworld in Copenhagen.

TeleComputing and I will be at booth 97A. Right in the middle with an excellent position next to NetApp and HP and close to the host themselves VMware. It will be great.

Please stop by and talk cloud, outsourcing, orchestration, services and of course vSphere, vCloud and virtualization with my colleagues and me. Among others my colleagues Kjell Tore Espeseth (CTO), Björn Andersson (@diversetips,, Hackim El Yahiaoui (VM Expert) and Lars Jansson (Manager Operations) will be there.

Did you know TeleComputing has one of the largest VM platforms in northern Europe? We do. It serves, among other environments, our top-notch multi-tenant On-demand platform.

I am very excited and looking forward to this event. Come visit us.

+ We will also have a special announcement. Follow me and I tell.

Monday, 10 October 2011

Nice stats

In about 2½ half week my blog have reached about 600 views. According to me a really nice number since it really is a jungle of sites, blogs etc out here + really no experience in blogs and twitter, I just love to write.

I want to thank you all for visiting, reading and for giving me the confidence to tell you my stories - thank you. I will continue to tell you my point of views in a hopefully nice, trusted and, sometimes, "twisted" way.

Saturday, 8 October 2011

Feeling honored

I am feeling truly honored by the mentioning and FF from @whymicrosoft on Twitter.


May the weekend be good with all of you

Friday, 7 October 2011

Upcoming post: The importance of monitoring the market

Upcoming article (long post) will be a true personal related (hi)story of the importance of monitoring the market well and what happens if you don't.

Prel Monday 10th of October.

Thursday, 6 October 2011

DaaS, Part 2 (3 of 3) – what happens when you provide it with a Microsoft OS?

Recap, Part 2 (1 + 2 of 3): As an MSP you have to use licenses from the SPLA Program if you want to offer solutions based on Microsoft software which also includes licenses. Windows 7 Enterprise is definitely the OS you want to provide your complete managed DaaS.

The Issue
When working with managed services and SCCM, as the “manager”, you cannot use OEM-versions as OS-license because you can’t control the license, it belongs to one specific computer, and you cannot handle one image for every PC. Neither can you use non VL-licenses, like the Windows 7 Ultimate, because they use traditional Microsoft licensing servers and not KMS or MAK (read more). You are stacked to use either licenses from VL or SPLA.

Check the picture in chapter 2 again which says; “The Windows 7 Enterprise operating system (OS) is available to Microsoft Software Assurance customers”. This means you can find the Windows 7 Enterprise version in the VL Programs, if you signed up for SA. This is a fact and I won’t go in to that discussion even if I think you should be able to buy it without SA. So this is fine if you as an MSP want to offer a managed DaaS where the customer is responsible for the licenses.

A complete managed DaaS where the license is included should then use Windows OS license from the SPLA program. Here is the big problem; Microsoft only offers Professional in the SPLA Program! According to Microsoft; Windows 7 Enterprise is an SA benefit. According to me; SPLA is in a way SA too, you have the right to run the latest version; SPLA is the way to offer services including the license; Windows Enterprise is the version for companies; why isn’t it available in SPLA? MSP doesn’t need the other SA-benefits but we need the Enterprise version and I really think we’re paying for it.

Going back to the DaaS, part 1; as a MSP you will not be able to fulfill 100% because if you want to give enterprises enterprise options customers have to buy or subscript their own licenses from a VL agreement. Today there is no way to deliver a complete managed DaaS. Microsoft; please do check this out; you are making a mistake here. I’ve talked to a lot of people at Microsoft about this; both on Nordic, EMEA and Corp level but no one really understand or can explain why it isn’t available in SPLA. My intention was to discuss this on the DaaS round table at Microsoft Hosting Summit 2011. Unfortunately all the talk was about VD’s, AppV and other V-things – yes, “the other” DaaS…

Microsoft, you haven’t done your homework in this matter. Adjust to the market like you did with the excellent License Mobility. Make the Windows Client Enterprise SKU available in SPLA Program. It really can’t be that difficult.

Don’t misunderstand me, I love Windows 7 Enterprise and we want to offer it in our services, but we can’t.

The end of DaaS, Part 2 – what happens when you provide it with a Microsoft OS? Thank you for reading the whole story.

All articles in my special DaaS story:
DaaS, Part 1 – do we all mean the same thing?
DaaS, Part 2 (1 of 3) – what happens when you provide it with a Microsoft OS?
DaaS, Part 2 (2 of 3) – what happens when you provide it with a Microsoft OS?
DaaS, Part 2 (3 of 3) – what happens when you provide it with a Microsoft OS?

If you want to engage me or discuss this further; please contact me.

DaaS, Part 2 (2 of 3) – what happens when you provide it with a Microsoft OS?

Recap DaaS, Part 2 (1 of 3) : As an MSP you have to use licenses from the SPLA Program if you want to offer solutions based on Microsoft software which also includes licenses.

Windows 7 Enterprise
As a MSP you want to offer services and solutions which bring the best value to the customer and the best business for the MSP. Best value to a customer (small, SME/-B or Ent) is offering Microsoft Windows 7 Enterprise as the OS in a complete managed DaaS. It offers features lower versions don’t. This is a breakout from a Microsoft website about Windows 7 Enterprise:

As you can see Microsoft says “unique technology for enterprise customers” and “with Windows 7 Enterprise, you can take advantage of the following features that are not available in Windows 7 Professional”. Note! “…not available in Windows 7 Professional”.

A true complete managed DaaS should be based on Windows 7 Enterprise and not on Professional. You have the great and professional features listed above where I want to highlight especially DirectAcess but also the BranchCache, Federated Search, BitLocker + TG and AppLocker…and then why not mention the other two great VDI opt and Multilingual UI. They are all features companies should take part of. But they a complet managed DaaS.

Tomorrow: DaaS, Part 2 (3 of 3 ) -‘The issue’

All articles in my special DaaS story:
DaaS, Part 1 – do we all mean the same thing?
DaaS, Part 2 (1 of 3) – what happens when you provide it with a Microsoft OS?
DaaS, Part 2 (2 of 3) – what happens when you provide it with a Microsoft OS?
DaaS, Part 2 (3 of 3) – what happens when you provide it with a Microsoft OS?

DaaS, Part 2 (1 of 3) – what happens when you provide it with a Microsoft OS?

This is really not the biggest issue in the cloud and XaaS-world but I feel significant enough to highlight. Never the less it is one of these issues that players on the cloud market have to adjust to make the cloud work ok. I know it is a long story, but it has to be said. I have divided the Part 2 into three parts to make it easier to read.

If I could get 10 people at Microsoft to read and understand this… It could be a “small step for Microsoft, a giant leap for “DaaS-kind””. ;)

Recap DaaS, Part 1: There are two types of DaaS: the traditional virtual desktop and the growing complete managed DaaS which includes desktop (vd or not), hardware and the complete management. But it’s difficult when you as an MSP want to include the license.

Last spring I was invited to Microsoft in Sweden to discuss the possibility to sell complete managed DaaS including Win OS and Office 2010. Note! This meeting wasn’t initiated by me. But since I’m really in to this type of services I started to check this out and soon the idea ran into trouble…

License basics
As an MSP delivering services based on Microsoft software you should use the SPLA Program. You are not allowed to lease any other type of licenses. You can use SPLA as long as you have control of the equipment, this means either MSP- or customer owned equipment in a datacenter or MSP owned equipment on-premise at the customer. But you can never use it on customer owned equipment on-premise at the customer.

In some cases (private clouds and systems which can be a part of License Mobility) the customer can use their own licenses and they can be bought or subscribed from Microsoft, but it is a business between the customer, a LAR (Large Account Reseller) and Microsoft.

License basic is; you should have a license to have the right to install (and use) the software and you should have control of the equipment where the software is installed so you can uninstall it when the right to have it installed ends. That’s why an OEM-license comes with the computer, not the user.

This is quite clear by Microsoft. As an MSP you know quite well what you can and cannot do. But this is also where Microsoft stops the evolution of a complete managed DaaS.

Mr Jobs, thank you.

Tuesday, 4 October 2011

Royal Copenhagen

This morning posting my latest blog post DaaS, Part 1... I copied the link and tweeted it...then to get more readers I tweeted it again with mention to followers who helps me spreading my posts and tweets + hopefully enjoys them too. The problem was...during my big cup of morning coffee, trying to wake up, I looked at some really nice china from Royal Copenhagen. So I copied the latest link and tweeted the china... :o Exactly like @johnlkinsella said: "pebkac". :)

So what to do? Well, let's go to royal Copenhagen and check the Royal Copenhagen china out. When? Monday the 17th - VMworld! Yes! :) I hope to meet you there.

And of course - the china: Think about this; one of each. Lovely top notch kitsch on the coffee table!

DaaS, Part 1 – do we all mean the same thing?

When talking DaaS (Desktop as a Service) I often get confused; what do you/I/we mean? One type is the traditional virtual desktop accessed by i.e. Microsoft Remote Desktop Services Client (formerly known as Terminal Services Client) with or without a Citrix Desktop Receiver. I think this is a SaaS, maybe a bit advanced but still a SaaS and a SaaS only. This type is according to me far the most common DaaS on the WW market. The other is as I see it most frequent on the Nordic market but please tell me if I lack in this.

Another type of DaaS, the one I usually think about is a complete managed DaaS. A DaaS including the basic infrastructure, platform, directory, file and print services which all will be accessed from a thin client, pad or a traditional pc, no matter the OS. The physical client itself should be included in the service, a physical client which of course contains a complete and environmental certificated (green) DLM (Desktop Lifecycle Management). Responsible for managing the physical client and the OS are the MSP, i.e. with Microsoft System Center Configuration Manager (SCCM) and the physical support handled by IMAC-D routines. The customer should only have to call for 1 piece of DaaS to fulfill one users need during agreed time and price.

What about the license? Yes, it should be included but it isn’t that easy if we want to use the most common operating system – Microsoft Windows. I will get back to this issue in: DaaS, Part 2 – what happens when you provide it with a Microsoft OS? which will be available in a couple of days.

To the DaaS customers should be able to add their typical applications and services (cloud or not). Whether this software and licenses can be included is more a LA (License Agreement), logistic and policy thing. If you as a MSP can lease it and make money out of it – why shouldn’t you?

I really can’t say which one of them is "true" DaaS but customers and MSP’s must be able to differentiate them from each other. Should you rather call the complete managed DaaS a WaaS, (Workplace as a Service) instead? Maybe, but it might confuse more than explain and it really gets a bit frustrating with all the different XaaS’s meaning different and same things.

I think the complete managed DaaS-market will increase. It’s part of the Orchestrator mind set. Customers have to focus on the core business. Customers have to buy complete IT, not one or more XaaS’s who fulfill 25, 50 or 75%. Do remember; the customers’ internal IT department can be the Orchestrator.

All articles in my special DaaS story:
DaaS, Part 1 – do we all mean the same thing?
DaaS, Part 2 (1 of 3) – what happens when you provide it with a Microsoft OS?
DaaS, Part 2 (2 of 3) – what happens when you provide it with a Microsoft OS?
DaaS, Part 2 (3 of 3) – what happens when you provide it with a Microsoft OS?