Thursday, 22 March 2012

#CloudWisdom 17

How do you lock in your customer without locking them in?
  • Governance – key key KEY
    • Innovations and continuously improvement
    • Listen to and talk with the customer
    • Be a trusted advisor
Great services but never ever make it difficult for the customer to walk away, tech and agreement lock ins are no good for no one. True “trusted” lock in will keep your customer “locked in”.

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